Unified Communications as a Service (UCaaS) is the future of business communications. It’s an innovative new way to connect and collaborate with colleagues, partners, vendors, and customers. UCaaS allows you to do more than just talk – it enables you to share files, screen share, and meet online in real-time.
You can use UCaaS for more than just voice calls; it also supports collaboration between employees, partners, and customers through integration with existing applications such as email, contact management systems, and social media platforms such as LinkedIn or Facebook Messenger.
The following are some reasons you might want to consider moving your current business communications infrastructure over to a cloud-based unified communication solution.
Scalability
One of the main reasons UCaaS is the future of business communications is because it is a cloud-based solution that can be scaled to meet the needs of the business. As your company grows, there are times when you may need to expand your phone system or increase staff in other departments. With UCaaS, this shouldn’t be an issue as it was designed from the ground up with scalability in mind.
With UCaaS, you could hire another employee anytime and seamlessly add them into your system without worrying about upgrading hardware or software. The same goes for customer support; if one person gets busy and needs help answering customer calls at peak times, adding more agents will ensure enough bandwidth. This way, they can provide quality service while keeping their customers happy.
Cost-Effectiveness
UCaaS is an ideal way for businesses to reduce their communications costs. With the typical cost of UCaaS being lower than on-premise solutions (like PBX), it makes sense that companies would want to take a look at UCaaS as an option.
UCaaS provides an excellent solution for organizations that want to avoid investing in expensive hardware. It can be particularly beneficial for small and medium businesses that may not have the money or resources required to maintain costly hardware systems.
Whether you’re looking for cost-effective options or want some peace of mind knowing your workflow will work smoothly, UCaaS is an excellent choice.
Mobile-Optimized Experience
The mobile-optimized experience is one of the essential features of UCaaS. By offering a cloud-based solution, businesses and organizations can ensure that employees can access their communications wherever they are and on whatever device they choose.
This need for mobility is especially critical in the post-COVID era, when more people have become accustomed to accessing business tools on their own devices instead of in the office with desktop PCs or laptops. Mobile technology has become an essential part of our everyday lives, meaning that no matter where we’re working or what we’re doing, it’s crucial for businesses to offer a mobile application as part of their communication toolkit.
In addition to being optimized for all types of smartphones and tablets (including Android and iOS), many UCaaS companies offer features, such as chatbots, that allow users to engage with automated responses without human intervention. They also provide seamless integration with other services like payroll software, so employees don’t have any downtime between shifts, etc.
Flexibility
The first and most apparent advantage of UCaaS is that you can use it for more than just voice calls. You can also utilize UCaaS solutions to perform conferencing, screen sharing, remote control, and video surveillance functions. It makes it easier and cheaper for businesses to expand their operations without investing in expensive physical infrastructure.
This flexibility is good news for companies looking to save money on their communications costs and enable them to access new markets through improved accessibility. It also allows businesses that want a more integrated solution where communication with customers can seamlessly merge with other business processes such as customer service management or sales force automation systems (SFA).
Reliability and Performance
A hosted service does not rely on your internal infrastructure. In other words, if you’re using a cloud-based phone system, the network and servers are hosted by the vendor of your choice. You don’t have to install any hardware or software at your location. You log into the application through an internet connection and go. As long as your network connection is working correctly and there are no outages in your area, UCaaS will work without fail.
Additionally, because UCaaS is not dependent on any physical hardware or software installed in your office space, it won’t be affected by downtime due to maintenance or power outages. It includes both scheduled maintenance windows and natural disasters like hurricanes or tornadoes that may cause power outages for days at a time.
Security and Compliance
Compliance with regulations is a big concern for businesses, and UCaaS providers are meeting this need by offering their customers a secure environment to conduct business. Using the cloud, these companies can encrypt data and communications in real-time, without any hassle on your end.
Further, they offer a myriad of compliance tools that ease your compliance with data retention laws, data protection laws (also known as GDPR), and data sovereignty laws. It means that if you’re looking for a solution to keep your business compliant with regulations like COVID or GDPR when it comes time to upgrade from legacy VoIP services, UCaaS is worth looking into.
Bottomline
It’s no secret that businesses of all sizes face more challenges when staying connected with their staff and customers. The COVID virus is still wreaking havoc on the enterprise network, and many companies still don’t have access to the internet. It can make it difficult for employees to work from home, which is especially problematic during an emergency when outside help may be necessary, or you may need access to specific files from your computer at home.
UCaaS—or Unified Communications as a Service—is a cloud-based solution that provides voice calling, video calling, instant messaging, and other business communications tools through one interface. UCaaS is scalable, so it can grow with your business needs as they change over time.
The benefits of UCaaS to businesses are clear, as we have outlined in this blog post. Companies can stay connected with their staff and customers regardless of unexpected circumstances, which means less downtime for your company.
